It takes 20 years to construct a reputation and five minutes to ruin it. If you believe about that, you’ll do things differently. -Warren Buffet
If more firms — specifically online sportsbooks and casinos — followed this advice, gambling online would be much more fun…and much less stressful.
I’d bet that BetOnline wishes they did. They have made decisions a few years ago that is probably cost them tens of thousands of thousands, possibly even millions of dollars, because of lost business from bad PR.
We are going to be sharing some examples of these with you in our review. Because while we wholeheartedly suggest BetOnline to our visitors — and believe that now they’re a trusted and legit gambling company — we think you have the right to know the entire story before deciding to play here.
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Key Information Website — BetOnline.agLaunched in 2004Licensed & Regulated in PanamaEmail — cs@betonline.agTelephone — 1-888-426-3661
Hit & Misses Fast payoutsDiverse payment optionsTrusted & Respectable companyUS customers welcomedMobile casinoHigh rollover requirements
Deposit Methods
WHAT DID BETONLINE DO?
2019 MAIN REVIEW
PRODUCTS OFFERED
BETONLINE POKER
CASINO & SKILL GAMES
CUSTOMER SUPPORT
First Things First: What Did BetOnline Do You?
What exactly did BetOnline do to make so many people mad?
We believe that a better question is this: what didn’t they do?
BetOnline’s poor choices crosses the spectrum of shady behavior, ranging from telling enjoys to withholding money to having poor security.
There are plenty of examples we can show you. However, LegitGamblingSites.com has already done the job for us. They uncovered several examples, which you can find for yourself on their BetOnline review.
Here is our TL;DR variant:
BetOnline Told a Fib
When BetOnline first introduced their poker merchandise, they lied about what system it was around. They first claimed to be on the Hero Poker Network, even though they were actually about the Action Poker Network. There were also stories about how they had been about the Chico Poker Network, but were kicked off.
Afterwards reports (in BetOnline) suggested that things were fine and mended, which BetOnline was (and still is) about the Chico Poker Network.
Odd thing to like about, eh? (Although we might lie also if we were on a shoddy network like Action.)
Everybody agrees that BetOnline lying was a stupid move and a lousy approach to advertise a new product. It doesn’t instill confidence. Plus it makes you wonder: why do they lie about something so trivial in the first location?
$60,000 Confiscated for No Reason
There have been many, MANY reports about BetOnline confiscating money from customers. The reasoning was almost always because the client supposedly cheated, even though no proof was provided from BetOnline (from the cases we’ve read).
One case that caught our eye was of an expert who had 60,000+ confiscated because BetOnline said he cheated. They refused to send him his palms, but did offer to send him the hand histories which showed him jobless (for evidence ).
He got them though. What he did get was empty promises about how they had been on the way, and the runaround when they never showed up. They eventually told him they could not send him the hand histories since the documents were too large.
(Anyone who knows anything about internet poker and hand histories — let alone about downloading files to your own computer — knows what a crock this is. And, why wouldn’t you send evidence someone cheated in case you have nothing to hide?)
Finally Sportsbook Review (SBR) got involved and helped the participant get his money back. His last update mentions being relieved about the way it worked out for him personally but also stated the exact same thing happened to his friend.
Chip Dumping $50 Means You Had BetOnline $30,000+
In this example the player didn’t anything wrong — he chip-dumped to his friend. But here is the kicker:
He chip-dumped to his buddy at a HEADS UP table where no one else would be hurt. He did it his buddy might have an additional $50 to play with at BetOnline.
The humorous part is they were playing from the same house at the time. Most sites wouldn’t even let two people from the same IP address sit down at exactly the same table but BetOnline did.
The individual had his account suspended (way after the fact, whereas many websites would’ve captured it much earlier ), which no disputes thinks was a wrong move on BetOnline’s part. What’s however, is the way they needed to also take his $37,000 he earned because that incident.
Forum members indicated that many legit sites would not have allowed two people from the same IP to sit at the exact same table. And, if they did, as soon as they guessed chip dumping had occurred, the player’s account would come under review. He would not have the opportunity to earn the $37,000.
However, now that he did, BetOnline wanted it. Buttechnically, the cash should go to whomever was hurt by this participant’s activities (which was no one). So it is absurd BetOnline believes they should be able to retain it.
BetOnline Knows Your Passwords
The previous example we wish to talk about is an instance where a BetOnline rep outed the way the employees knew their client’s passwords and login numbers. You can see the live chat log in here.
The first poster has a good point. If everyone in the business has access to your login information, what’s stopping them from conducting a VPN, logging into accounts and taking your money?
The BetOnline rep did not have a fantastic answer, only a”ha ha fine grained.”
Scary stuff. Scroll down the discussion thread and you’re going to see even more examples. It’s ridiculous.
What is even more absurd is how these instances are a drop in the bucket compared to the sheer variety of (similar) complaints . A quick Google search for”BetOnline scams” will also keep you busy.
Subsequently BetOnline Does One Funny: They Acquire SportsBetting.ag
During precisely the same time BetOnline was fighting, SportsBetting.ag was struggling to. They were struggling to pay their clients.
Thent a couple of months after a story broke — BetOnline obtained SportsBetting.ag.
The crazy part was not so much the acquisition, it was the simple fact that BetOnline also agreed to be on the hook for all the current and previous payouts. Even after all of their stingy-like shenanigans.
An excerpt from SBR:
Most of all, the new investment team is committed for SportsBetting.ag winners compensated at a more expedited manner.
“The new shareholders unconditionally guarantee past and future payouts from SportsBetting.ag,” the rep stated. “However, since there’s a large backlog of pending payouts, they have to be conducted through various fraud checks, prioritized and fulfilled. Once the backlog is finished, customers will experience radically enhanced payouts thanks in part to updated payment choices, including same day options.”
Nobody knows precisely how much BetOnline needed to make in previous payments. In fact, BetOnline was reportedly”shocked” to find over $1.5 million in obligations that was not reported by the prior direction. So I think it’d be safe to presume that the previous debts exceeded $1.5 million — and apparently BetOnline has paid off it.
What Does That Mean for BetOnline in 2019? What Does That Mean for You?
Honestly, we have had difficulty finding anything negative to report about BetOnline from within the last year or so.
There are a few complaints; normal stuff all businesses face that we will address later on in our inspection when it makes sense. Nonetheless, it appears to us like the majority of BetOnline’s issues are over.
They have satisfied customers, if you can believe it.
Now, what does that mean for you? In the event you forgive and forget? Are they secure enough for you to join, make a deposit and playwith? We will be honest — there’s no way we would’ve played at BetOnline back in 2011-2012 if we’d known or heard about any of the reports previously. No one in their right mind could. You’d be safer light your money on fire.
And we also don’t want to downplay the mistakes they have made. Lying, making baseless accusations, withholding funds and insecure applications is not to be dismissed.
However, since purchasing SportsBetting.ag and incorporating new direction to oversee operations, things have improved drastically. So much so we’re comfortable now recommending them to our readers.
And it is not only us. If you look at other BetOnline reviews, you will see similar thought processes. Typically the reviewers first condemned them for their actions (in 2011-2012) and advocated NOT playing with there, simply to have a change of heart once they saw just how much BetOnline changed.
So, here is where we stand on the issue —
BetOnline has made mistakes and is far from an ideal sportsbook, poker room or casino. They had and continue to have their own shortcomings, the most recent of which we emphasize in our review under.
However, as best as we can tell, they have righted their wrongs and continue to improve on what they offer players. So we feel safe having accounts .
It’s your responsibility to choose if you are feeling the same way.
2019 Main Review of BetOnline
Together with their past from the way, let’s jump into what’s important today — and that’s what BetOnline offers concerning banking, gambling options and promotions.
Deposit and Cash Out Options, Fees and Time Frames
BetOnline offers a solid choice of banking options. But you’ll want to remember that what is available for you will be determined by where you live.
Let’s start with their deposit choices.
Deposit Options
Listed below are the payment methods BetOnline accepts and the min/max limitations for each:
Visa
Visa (Person to Person)
$50/$700 Visa
Visa
$50/$5,000 MasterCard
Master Card
$50/$5,000 Person2Person
Person to Person
$50/$900 — BetOnline covers some penalties over $300. Money Orders
Money Orders
$300/$9,000 Bitcoin
Bitcoin
$20/$3,500 Skrill
Skrill
$10/no max Neteller
Neteller
$10/no Maximum Book to Book
Book to Book
$500/no Maximum Bank Wire
Bank Wire
$1,000/no max Check
Assess $1,500/$24,900 Diner’s Club
Diners Club
$50/$1,000 JCB
JCB
$50/$1,000
The largest complaint about deposits are their 6% fees for credit and debit cards. They are one of the only websites which charge for (credit/debit card) deposits. Bovada’s among those other kinds, charging 4.9%.
Cash Outs
When you’re ready to cash out your winnings, you can utilize:
Person2Person
Person to Person
$50/$500 — Can take 12-36 hours. Fees will run $26-$101. Bank Wire
Bank Wire
$500/$24,900 — May take around 10 days. Prices will run $45-$75. ATM
ATM Only Card
$100/$2,500. Check By Mail
Check by Mail, Courier or Express
$500/$2,500 — Depending on which option you pick, this can take 7-30 days and will cost you $25-$50 NOT INCLUDING the fees that your bank may charge. Bitcoin
Bitcoin
$20/$5,000 — Will cost you 2% (of the total). Skrill
Skrill
$25/$9,900 — Requires around 36 hours. Only 3 requests allowed a week. Book to Book
Book to Book
$500/$15,000 — Transfers are completed within one day. Neteller
Neteller
$25/$9,900 — Requires up to 36 hours and will cost you $20. Just 3 payouts allowed per week.
What I don’t like is the way you’ll pay a fee for every single banking option. Even bitcoin, which is typically free in most sportsbooks and casinos. But here you are going to cover a 2% fee.
Nevertheless, I’ve seen firsthand testimonials from clients who say they have received payments over 10 days, bank transfers within 3 days and bank wires in 2-3 days. This is quickly considering they’re from the US market.
BetOnline says nothing about it on their site, but I have seen reports which suggest BetOnline provides you a $50 credit monthly if you place in your request on a Friday. In many cases this won’t cover the entire fee, but it’s far better than nothing.
BetOnline’s Products: Just What Can You Bet On Play?
BetOnline is an”all in one” company. This means that you can bet on sports betting, play poker and casino games.
Their longest standing, and probably most popular product, is that their sportsbook. So let us begin there.
Bet on Sports, Horses and Financials
BetOnline provides action on horses, sports and financing.
In their sportsbook they more or less pay the most popular sports in america. Those include:
Auto racing
Baseball
Basketball
Boxing
Cricket
Darts
Football Golf
Hockey
Martial arts
Rugby
Snooker
Soccer Tennis
Lacrosse
Softball
Olympics
eSports
You can also bet on futures and prop bets on these markets:
Canadian Soccer Cycling
Formula One
Darts
Hockey
Horses
Professional Football
College Football
Pro Baseball
Pro Basketball
College Basketball
Women’s Pro Basketball (WNBA)
Rugby
Soccer One option they have added recently is eSports. It is no surprise really, given how fast the business is growing. Each bookmaker is jumping on the bandwagon and offering odds on each of the greatest tournaments and leagues.
BetOnline is, too, even though it appears as though they’re only dipping their toe in the water to check the temperature.
I say that because — as of right now — that they just have moneyline odds for a single match-up / league. Compare this to Bovada who is covering 5+ games around about 10+ leagues/tournaments.
It’s a large difference. I mean, who would you rather go to for eSports betting?
That being said, I think it’s a fantastic idea to provide BetOnline the benefit of the doubt…for now. It is possible they are still attempting to find their bearings in this developing marketplace. Maybe they have plans to expand their eSports choices in the near future.
What they do have going for them is their odds on the match-up I am comparing to Bovada. They are offering marginally better pricing for the exact same exact match.
There’s no way to tell whether that’s going to be the case, nor will it matter if they never enlarge this part of the sportsbook.
However, it’s reason enough to keep tabs on them.
They provide live betting too. These options change continuously, obviously, to match with what events or games are moving on. When I last looked they had lines for soccer, baseball and tennis. You might also keep tabs on a few games concurrently utilizing their multi-event tab and program for future games with their live betting calendar.
One thing they’re known for are the higher-than-average betting limits. These vary from $1 to $25,000. Most markets will max out between $1,000 to $3,000. But it just depends. It is also possible to raise your wagering levels by contacting their Player Services.
Their sportsbook additionally runs a reasonable variety of promotions, and far more than you will see in their own racebook and financials segment combined. A few of the better options include:
50% Welcome Bonus — Get a 50% match on your first deposit up to $2,500.50% Kickoff Reload — Get a 50% reload bonus up to $1,000. Live Bet Free Play — Get a $25 free play. This is more or less insurance — create a bet and if you lose, they’ll reimburse you up to $25.
Beyond that you will see a list of races in their main page. Each listing tells you how many spacious races you’ll find, which when you click it will expand to reveal the horses, races, jockeys and odds.
If you are unfamiliar with their website or horse gambling, a good section to look through is their racebook info tab within their navigation. Here you’ll find advice on:
Their monitor limits. This tells you that the max you can wager per race.Payoff chances. Find out how much you’ll make if your wager (s) win.Their principles and the types of bets you may make.Horse betting hints, FAQs and terms (in case you don’t know what a word or term means).
It’s a fantastic section if you are new to horse gambling.
And that’s about it. This segment is much more compact than their sportsbook.
Nevertheless, their racebook does have a few offers too, though nowhere near the caliber or volume their sportsbook offers.
Here are some of these offers:
Track Rebate — Get a 7 percent rebate on your bets daily with no min volume or caps on how much you can earn. $25 Risk Free Bet — Create a wager for the very first time from the racebook. If you shed BetOnline will reimburse you around $25.
Last up is that their financials section. Here you can wager on currencies, indices and commodities. Your gambling options include touch, range, turbo and one touch. The assets/markets you can wager on will depend on your bet kind.
This section looks like an afterthought. It certainly will not get the attention or marketing BetOnline’s other sections do.
Their poker room is among the most popular options for Americans. They’re part of the Chico Poker Network, who’s 13th in total traffic rankings, but is 3rd for US poker sites. After I last checked they had about 2,100 players on their site.
In 2016 BetOnline performed a much-needed software upgrade. Previously they had several complaints regarding the standard of their applications. This included complaints about blurry graphics, poor sound and animation quality.
But after their upgrade we’ve seen suggestions that they may have a few of the greatest applications in america marketplace.
From worst to best in one update? That may be pushing it. But based on the pictures I have seen, their software DOES look much better.
However, there are still several places BetOnline can improve.
At this time they have a download for PC and Macs. But they don’t have some choices for mobile players, and that we think is a no-brainer in this era. They also only provide holdem, omaha and 7-card stud. It would be wonderful to see more game choices.
In general, though, it is nice to see they’re making improvements and are getting more aggressive with what other top tier US poker websites offer.
Speaking of that, a Number of their poker promotions or offers include:
Welcome Bonus — They will match your deposit 100% up to a maximum of $2,500. They pay out this to you $5 at a time. You’ll have 60 days to clean the offer. $50,000 GTD — They’re running a $50,000 warranty for $99. $90,000 Guaranteed — BetOnline guarantees greater than $90,000 in championship prize pools each and every weekend.
They have a couple of leaderboard and cash race challenges, too.
And it’s not exactly a”bonus,” however, the matches here should be softer due to the US traffic along with also the crossover visitors from their sportsbook or casino. Earning money from their poker tables ought to be easier here compared to other poker (just ) sites.
Casino and Skill Games
Here you will find a great deal of game choices which range from table games to slots to video poker and skill games. Their matches come from both Rival Gaming and BetSoft software, both of which are famous for creating topnotch games. Here’s the way their games breakdown:
9 blackjack variants.13 table games.19 regular slots also 37 3D slots.17 video poker games.Live dealers for blackjack, blackjack, roulette and baccarat.
Let us get more specific though. Following is a small sample of this casino and ability games you can play in BetOnline. See our casino inspection for a complete list.
American Roulette Caribbean Stud Poker Multi-Hand Blackjack Three Card Poker American Blackjack 21 Burn Craps Baccarat Poker3 Heads Up Monkey Money (slots) Reel Outlaws (slots) Wizards Castle (slots) The Bees (slots) Ghouls Gold (slots, a Three ??3 hold slot machine) It Came From Venus (3d slots) Dr. Jekyll & Mr. Hyde (3d slots) Mr. Vegas (3d slots) RockStar (3d slots) Lost (3d slots) Five Draw Poker (video poker) All American (video poker) Double Bonus (video poker) Joker Poker (video poker) Deuces Wild (video poker)
Then there’s their skill games. These include favorites like:
DominoesYahtzeeGin RummyTonkSpades
And while you play their games you can even clear bonuses, earn points and get cash back. Here are some of their best offers:
Slots Bonus — This is a 100% match bonus up to $1,000 to use for your favorite slot games.Live Dealer Gamble — Perform your first bet in the live dealer casino. If you lose, BetOnline will reimburse you up to $25. Reload Bonus — Get an extra 25% bonus every time you make a deposit of $25 or more.Rebate App — Get a 10% rebate every single week that you lose $100 or more.
You’ll want to browse our casino review to find out about each of their offers, as well as their terms and requirements since they will be different for every offer and game you playwith. Customer Support
If you Encounter a Issue or have a question, you can reach out to BetOnline using one of the following choices:
Envelope
PHONE: 1-888-426-3661
FAX: 1-800-453-0804
EMAIL: cs@BetOnline.ag
LIVE CHAT (for actual cash accounts only)
One thing to point out here are the accounts I have seen about how BetOnline’s service is unfriendly.
1 example came out of a poker player turned site reviewer. He shared his experience, which was among the worst I have heard , let alone heard about BetOnline.
Here’s an excerpt from Gaming the Odds:
Considering that BetOnline’s poker software is not high quality, I anticipated them to excel at customer service. How else could you explain the prevalence of their poker room?
Turns out I was wrong, big-time. In fact, through their live chat service (and that I just have to mention it in this BetOnline review)I had the worst customer service experience in my life up to now.
Following the live chat session started, I needed to wait for a couple of minutes before the customer support person bothered to reply, not only entirely ignoring my question but asking for my password and username as well. Can you feel comfortable entering your username and password to a live chat box? I sure didn’t.
I explained that I don’t want to enter that information into a chat area and, more importantly, the query demands no such information because it was about BetOnline.ag generally. I had to wait for ten more minutes for”assistance” (I use that word loosely here), while receiving”Thanks for waiting. I will be with you in only a moment…” every now and then.
Nevertheless, I have also heard that the opposite. A reviewer that actively plays on BetOnline says they offer excellent customer service. He also says that your very best choice is to take advantage of the live chat (only available to account holders).
Their experiences are polar opposites. This implies to us that BetOnline may have inconsistencies with how they handle customer support…an

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